Fair is Fair
Today, 2nd January 2006, is a Bank Holiday due to the fact New Year’s Day fell on a Sunday.
Well, ever keen to promote excellent customer service at Rooftherm, we have paid a staff member (me!) to come in to ensure our telephone lines are manned even though we do not really expect any telephone calls on a Bank Holiday. Well we did get a call as it happens (and a few more besides), a gentleman originally from England who now lives in Germany.
He basically wanted a quotation for spray foam polyurethane to be installed in his property in Germany. Fair enough. But here was his angle. He told me, naively as it turned out, that he wanted us to provide a quote but that he had already arranged for another company to come and do the work in Germany. After some questions and skilful probing, his deal with this company turned out to be rather simple and costless to both parties. They had both conspired this little plot; get Rooftherm to do the survey and all the pre sale work and then they will take over and do the work at whatever price Rooftherm quotes. They would simply price match whatever specification and price we had spent resource and time working out. A bit easy and a totally unethical way to do and promote business but fair is fair I thought, we can return the compliment. I hope they both enjoyed this one. I faxed him a conditional quote that simply said £1.00. Fair enough?!